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Most contact center sectors you don't have a union or a governing body that employees can use as a medium to protest against unfair working conditions. However this organization doesn't leave much ground to work towards getting leaves and designated break times. The issue of salary and incentives needs to be presented on a unified forums. Otherwise, the BPO management will probably relegate your crooks to the sidelines. The profit-making operations take priority. But the customer service employees have become looked after because they are the ones carrying out work for clients. With more Answering Service projects in the kitty, you will need them waywardly.